To view your order details or track a delivery, please log in to your account with your email and order number.

We are happy to exchange/refund your Orba shoes, as long as you return them in the same condition that you received them in, unworn and in the original packaging.

1. Log in to your account using your email and order number. [LOGIN HERE]
2. Select the order you'd like to return and click "Request Return."
3. In the Notes section, enter the EU size you want to exchange for, or type "REFUND". If the order has multiple pairs, please specify which.
4. Once approved, we’ll email you a printable return label in 2 business days.
5. You can either book a collection with NZ Couriers or drop it off at the nearest branch.

If the "Request Return" button isn't available, you ordered from overseas or you purchased at an expo, please contact us at hello@orbashoes.eco or call 0800 67 22 32.

Include your purchase details, return reason, desired EU size (if exchanging), and your current address in the email.

Returns sent without prior approval may not be accepted.

Your Orba shoes are made out of plant-based materials, including the sole, and have been designed to biodegrade in a specific microbial, fungi-rich environment. We encourage you to return your shoes to us at the end of their life, at our cost, and we will ensure that they are placed in the right environment for efficient biodegradation in due course. We are taking responsibility for the end-of-life of our product.

Please fill in our End of Life Return Form [CLICK HERE] and we will reach out to arrange the return of the shoes free of charge by courier (NZ/ Australia only)

If you are outside New Zealand or Australia or cannot complete the form, please email us at hello@orbashoes.eco with the subject line: “End of life Return”.