Contact us.
Got a question? Please ask! We're here to help. We will aim to get back to you as soon possible.
Need to change the delivery address of an new & undispatched order? Please email hello@orbashoes.eco CC jess@e-pack.co.nz
- Email us at: hello@orbashoes.eco
- Phone us on: 0800 67 22 32 (0800 ORBAECO) Attended 24/7
- Message us on Instagram: @orbashoes
- Message us on Facebook: @orbashoes
If you have a media query please email us on: press@orbashoes.eco
We may have the answer for you already! Check in on our Frequently Asked Questions page to find a number of questions we have been asked before.
Helpful info about your order.
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Track an order.
To view your order details or track a delivery, please log in to your account with your email and order number.
Returns & exchanges. (NZ/ Australia)
We are happy to exchange/refund your Orba shoes, as long as you return them in the same condition that you received them in, unworn and in the original packaging.
- Log in to your account using your email and order number. [LOGIN HERE]
- Select the order you'd like to return and click "Request Return."
- In the Notes section, enter the EU size you want to exchange for, or type "REFUND". If the order has multiple pairs, please specify which.
- Once approved, we’ll email you a printable return label in 2 business days.
- You can either book a collection with NZ Post or drop it off at the post office.
If the "Request Return" button isn't available or you ordered at an expo, please contact us at hello@orbashoes.eco or call 0800 67 22 32.
Include your purchase details, return reason, desired EU size (if exchanging), and your current address in the email.
Returns sent without prior approval may not be accepted.
End of life.
Your Orba shoes are made out of plant-based materials, including the sole, and have been designed to biodegrade in a specific microbial, fungi-rich environment. We encourage you to return your shoes to us at the end of their life, at our cost, and we will ensure that they are placed in the right environment for efficient biodegradation in due course. We are taking responsibility for the end-of-life of our product.
Please fill in our End of Life Return Form [CLICK HERE] and we will reach out to arrange the return of the shoes free of charge by courier (NZ/ Australia only)
If you are outside New Zealand or Australia or cannot complete the form, please email us at hello@orbashoes.eco with the subject line: “End of life Return”.